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Career Opportunities

Located on Elm Street in Manchester, NH, Benefit Strategies is a leading provider of third party benefits administration to a diverse portfolio of clients and participants. If you have what it takes to be part of our growing team we’d love to hear from you.

The following job opportunities are currently available at our Manchester, NH location. Benefit Strategies, LLC is an Equal Opportunity Employer. Please send all correspondence to hr@benstrat.com. Interns are welcome to apply.



Account Manager

Job Description

Account Managers maintain the day to day account relationship with our clients and are responsible to understand the needs of their clients. Duties include payroll audits, account reconciliation, benefit fairs, enrollment meetings, phone coverage and other daily tasks associated with the position as necessary. We encourage our account managers to embrace friendly competition with our current staff, challenge the norm, and to work as a team.

Duties and Responsibilities

  • Answer calls/emails and respond to Employer/Consumer requests or issues in a timely manner.
  • Treeno and Gemini items completed in a timely manner daily as needed.
  • Employer Portal Requests completed in a timely manner daily as needed.
  • Making updates to special forms (if applicable) in a timely manner for the Employer.
  • Research and resolve all escalated issues from the Client Relations Team or other Account Managers as needed.
  • Educating the Employer of all potential resources available to them including the use of the Employer Portal, IVR and File Services.
  • Using resources and opportunities to educate the Employer of all services Benefit Strategies offers.
  • Using resources and opportunities to promote cross selling and an increase in participation rate whenever possible.
  • Building a relationship with the Employer that promotes the relationship and confidence in Benefit Strategies and entrusts the Employer to use Benefit Strategies for future services if required.
  • Renewal Packages distribution to Employers.
  • Make follow up renewal calls to Employers as indicated by the enrollments department and the call schedules located on the renewal tracking spreadsheet for each Account Manager.
  • Updating the Renewal Tracking spreadsheet as tasks are completed.
  • Document calls and or issues with Employers/Consumers in the notes section of LH1 including Voice Mail message return calls.
  • Update and create new SOPs and work with other SOP committee members as needed.
  • Maintain and ensure confidentiality according to company’s policies and HIPAA regulations.

Skills and Specifications

  • Must be able to complete tasks on time and with a high level of accuracy.
  • Must be able to work as a team and assist other team members as needed.
  • Must have excellent communication and listening skills.
  • Must have a drive for service excellence.
  • Must have the ability to analyze and solve problems.
  • Must be able to multitask and switch tasks at any given notice.
  • Must be assertive yet remain professional when dealing with difficult co-workers, Employers and Consumers.
  • Must remain composed and professional during times of high volumes.
  • Must have a basic understanding of the services Benefit Strategies’ offers.
  • Must have intermediate knowledge of software platforms and performance including WEX Health, Gemini, Treeno and Fluency.
  • Must have a basic understanding of Microsoft products such as Excel, Access, Word and PowerPoint.


Customer Service Associate

Job Description

The ideal Customer Service Expert is a natural teacher. Responsible for answering inbound telephone calls and responding to email inquiries in our lively and busy Call Center. The right candidate will have a strong work-ethic, a sincere drive for team success,  and the ability to translate sometimes complicated information to our diverse range of clients, helping our members to maximize their benefit dollars. In this role you will have daily opportunities to contribute to our positive and encouraging environment and the satisfaction of taking the mystery out of benefits for our members.

Duties and Responsibilities

  • Handling outbound and inbound calls, call backs, chat, and email correspondence from clients and customers with the goals of first call/touch resolution.
  • Chat/Email required to complete monthly typing assessments
  • Providing information on complaints regarding specific services while maintaining professionalism.
  • Transferring customer calls with complex inquiries to appropriate staff.
  • Completing call notes in the appropriate systems, and researching issues.
  • Recognizing, documenting, and informing the Team Lead regarding the trends in internal and external customer calls.
  • Recommending process improvements.
  • Resolving customer support related issues and providing customer with proper solution, via the troubleshooting techniques and using resources available.
  • Education of services offered to customers and clients.
  • Appropriate interaction between BSL and EBS as it relates to call transfer processes and professionalism.
  • Obtaining and evaluating all relevant data to handle complaints and inquiries.
  • Performing customer verifications.
  • Abiding by all HIPAA practices and procedures at all times.

Skills and Specifications

  • Ability to deliver exceptional customer service.
  • Experience in the health related industry, specifically with Section 125 plans to include Health Care Spending Accounts, Dependent Care Accounts, Commuter Choice, and Health Reimbursement Arrangements.
  • Knowledge of Health Savings Account, COBRA, HIRD, and Retired Medical Savings Accounts a plus.
  • HIPAA trained and/or certified.
  • Familiar with multiple computer programs and technologies to include Call Center systems, Microsoft Office products, Third Party Administration (TPA) host systems (Lighthouse1 experience a major plus).
  • Ability to work between the Call Center hours of 8:00am to 6:00pm with flexibility to cover other shifts as needed.
  • Fluent in Spanish a plus
  • You must have excellent communication and listening skills.
  • Our truly team oriented culture is very important to us and you must have a very strong ability to function within a team environment
  • You must be able to identify root cause and solve problems.
  • You must thrive in a fast-paced and constantly changing environment
  • You must maintain composure and a very positive attitude while managing difficult situations.